We are aware of an ongoing issue with Google Pixel phones dropping their connection when using the POWERbreathe Smart Adaptor.

Our team is actively investigating the issue across multiple Pixel devices in different conditions to find a solution. Notably, this issue does not appear to affect other Android or iOS devices.

If you are experiencing connectivity problems, please try the following steps before proceeding with a training session:

Troubleshooting Steps:

  1. Check for other connected Bluetooth devices. Some Pixel phones can only maintain one active Bluetooth connection at a time or may struggle in environments with multiple Bluetooth Low-Energy (BLE) devices. Disconnect other Bluetooth devices such as smartwatches, wireless earphones, or smart home appliances before using the Smart Adaptor.
  2. Ensure the Smart Adaptor is fully charged.
  3. Re-pair the Smart Adaptor. Navigate to “My Device” in the app, select “Edit Device,” and follow the steps to pair your Smart Adaptor again.
  4. Restart the ActiBreathe® app and reconnect. Log out of the app, delete and reinstall it, then restart the Smart Adaptor by pressing its button before attempting to reconnect.
  5. Test with another mobile phone. If possible, try connecting the Smart Adaptor to a different mobile phone to determine whether the issue is specific to the Pixel device.
  6. If any of these steps resolve your issue, please let us know. If the problem persists, we’re happy to assist you further. We may also be able to schedule a troubleshooting session via Google Meet to explore additional solutions. Contact us here.

We appreciate your patience and are committed to ensuring you have the best experience with our device.